Returns & Refunds Policy

1. Damage & Defect Replacements

We stand behind the premium quality of our curated brass and bronze heritage pieces. In the rare event that your product arrives damaged during transit or contains a manufacturing defect:

• Please notify us via email within 48 hours of package delivery.
• Provide your order number, details of the damage, and clear photos or a short video demonstrating the defect.
• Once verified, we will organize a complimentary replacement of the item or initiate a full refund.

2. Returns Conditions

For non-damaged standard items, returns are accepted within 7 days of delivery under the following conditions:

• The item must be completely unused, clean, and in the same physical condition that you received it.
• The item must be in its original premium gift-box packaging, including all tags, inserts, and care guideline cards.
• Return shipping costs are the responsibility of the customer unless the return is due to a transit damage or incorrect item delivery.

3. Non-Returnable Items

Certain classifications of purchases are exempt from returns and refunds:

• Customized products containing personalized engravings (e.g., custom initials, family crests).
• Bulk corporate orders or customized event/wedding return gifts that have been manufactured or processed under specific contract terms.

4. Refund Issuance & Timeline

Once your return package is received and inspected at our quality assurance warehouse, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be initiated immediately to your original payment method (Credit Card, Debit Card, UPI, Net Banking). Refunds generally credit to your account within 5 to 7 business days, depending on bank and payment gateway processing timelines.

5. Contact Support

To initiate a return or request assistance with a delivery, please reach out to our team:

Email: inquiries@branzura.com